You can do something productive regardless. It's really baffling how many people seem to treat being put on hold as something that requires you to actively devote time to. Is this an age thing?
Being put on hold does put limits on what one can do. Can I be at the movies? Can I be having a discussion with friends and family? Can I driving? No to all of these (without having a performance impact).
Being put on hold does far more damage than lying in this particular case.
Being put on hold does far more damage than lying in this particular case.