[seanp2k2]

Yup, and when you call to downgrade, it's not a quick conversation. They have to try to negotiate with you and try to actually sell you more when you're asking for less. The person I spoke to finally capitulated after about 10 minutes of trying to sell me packages, ask me what my internet was used for, trying to explain why I might want not-their-cheapest thing, trying to tell me it's a bad deal, etc. It was super annoying and a stressful experience honestly to drop from 100mbit peak download to 35mbit service; $65 a month vs $105 for the 100mbit, 100mbit came as a package deal with basic cable which I didn't use since I don't have a TV. It was $10 cheaper than without TV, priced at $60/month for 6 months as a promo, the TV bundled so they can inflate their subscriber numbers to attempt to publicly minimize the effects of cord cutting.

I'd do anything to have a different ISP, but my apartment building has the choice of Comcast or 768k ATT DSL for the same price since I'd have to also get a phone line.

[wtetzner]

So I've discovered that the trick to a faster downgrade phone call is to call and say you want to cancel your service. Then you get someone who's trying to keep you as a customer, and they are willing to do more to please you.