[dabeeeenster]

Just some feedback - it drives me nuts when services aren't clear what their pricing is. If it's free, fine. If it's paid, fine. If it's free now but you plan on charging later for premium features, fine. But IMO you have to be upfront about it.

There's nothing on the homepage, no pricing page, nothing. It makes me nervous to sign up without this information.

[buro9]

This, a million times over.

I went looking... it's not on the site, not in the knowledge base, not on the blog.

There is absolutely no pricing information.

Does Taco not charge anyone? If you do charge, give me a ballpark, a range even... it doesn't matter so long as you give it.

Am I signing up for something without that info? Er... no.

[fixie]

Taco is free for now, but we expect and hope to charge $5-$10/month at some point - cheap enough be a fantastic value for anyone who uses it even occasionally, but also not a free service that you rightly don't want. We're still figuring out when we should flip the switch but in the meantime, you are right, we need to do a better job of explaining possible future pricing.

[tudorw]

So the plan is to generate an initial spike in demand from a group of people marginally interested in something they can get for free, then alienate your core users, who would have been happy to pay from the outset, by introducing a fee, but only once the service is sufficiently overburdened supporting free users ? Well they say any plan is better than no plan... but....

Turn this upside down now, think about 100 users paying $50 a month for something they depend on, I bill $100/hr, if you can save me an hour a month I'm winning, once you have $5000 a month every month think about the next 100, keep going, sounds like your product has a use, don't make the free mistake, it's been highlighted here many times, good luck!

[tracker1]

+1 on this... I'd say do a 30-day trial period, then around day 25 ask for billing information... If you have tracking/analytics in place you know how many users are returning once signing up, and you have a better indication of conversion after use.

If you're going to have a free tier, I'd say limit it to N service integrations (3-5), but definitely make your core users paying close to the start.

If I had a need for something like this day to day, I'd definitely pay... Actually, I'd suffer for a while, then try it, then suffer again, then pay... but that's me and I'm kind of cheap/frugal. Most people will start paying once they see and feel the value.

Also, it's much easier to field requests from a few hundred paying users than thousands of non-paying ones. It's very hard to do conversion from free after the fact... many businesses have failed, burned, burned out, and left their best (paying) users in a lurch following this model.

[tudorw]

+1 for all that although I'd be tempted to get the billing info on sign up and offer a 'throwaway' good deal for the uncertain, so, say $50 a month, or try 10 days for $3

[fixie]

You're absolutely right. Right now, there is none, which sucks. As Aral Balkan says well and as I'm sure you know, free is a lie [1]. People should pay for services that they use, and services which get used should be paid. We'll get there. But to answer questions about pricing, it's free until we are comfortable enough to charge.

[1]: https://www.youtube.com/watch?v=ldhHkVjLe7A

[dabeeeenster]

Put that on your homepage then!