[throwanem]

Whether it's okay to lie to them has no obvious bearing on whether it's necessary. Where did you learn morality? A shallow reading of the New Testament?

[794CD01]

From my parents, thanks. I fail to see how it's "necessary" in any sense here. Nobody's going to die because I called the company to cancel my account instead of emailing them.

[Cpoll]

Three hours of my life, spent waiting on hold, are going to die.

[794CD01]

If you choose not to do anything else while waiting to speak to a CSR, it's a bit silly to complain.