| Not only does it feel dirty, sometimes it is dirty. I've posted my experience on HN before (https://news.ycombinator.com/item?id=10334291), but here it is again: I had a terrible experience with a NYT digital-only subscription, and I'll likely never subscribe again. I had a subscription for a while that I hadn't been using. I only used their site when linked to it from another (like HN). I tried to cancel online, but there's no way to—you need to cancel over the phone. So, I did, sitting on hold for close to a half hour. Bad experience, but I wish it had ended there. Fast-forward two months, and I started getting emails that my subscription was past-due. Then I come to realize that they had continued to bill me every 2 weeks, but the payments had just started failing because my card expired. I emailed CS, mentioning that I had cancelled my subscription and I was being billed by mistake, and to make sure my account got cancelled this time. They "couldn't do anything about it" because my account was in their "grace period", and that I would continue to get the past due emails until the grace period ended. I ended up filing chargebacks for each charge after I had originally cancelled. To my knowledge, they never replied to or contested the chargebacks (does the customer usually get this info, if they do? it's the first and only chargeback I'd ever filed). |