[anaskar]

The goal/intent/promise with these companies is always train AI to automate the process. This is good for both "buzz" and cost reasons long-term.

Companies describe the AI as two-fold: 1) actual AI responding to your requests and 2) Automation making human workers' jobs much easier, ie. a really good CRM or scheduling algo.

The reality is that high growth almost always means throwing more people at the problem under the guise of being "trainers" when in reality the technology only really caters to #2 (better automation) and the company is forced to pivot before ever really getting to #1 (AI handling the requests) either due to distractions or inability to actual deliver on the promise.