[stephanheijl]

Sounds like some of these companies aren't even implementing the automation part.

> But she and another former employee, Alex Gioiella, said the only automated part of the service they saw was the occasional marketing text message.

You'd think that the human workers would at least get served up suggestions by the system if it were actually learning, to make sure the algorithm got "gold-standard" feedback on its dataset.

Especially requests like those for delivery food could be standardized pretty quickly, so that workers would only be handed situations where the "AI" (if there even was any machine learning involved) was uncertain as to what needed to be done.

> But usually, the Hero said, the requests were for pizza or Chipotle delivery.