[fweespee_ch]

If you implement that, would you consider:

> If you purchase GitLab.com Bronze Support you can email support directly for timely, personal and private answers. This costs $9.99 per user per year for next-business-day response time and is available in packs of 20 users.

Reducing the pack size to 10 and improving the rate limit for paid accounts?

I don't mind paying for GitLab.com, I just don't want to pay $200/year for it. ;)

[sytse]

In case we start rate limiting it makes sense to me to offer a smaller user pack than 20. I'm not sure if it will be part of the bronze pack or a separate offering. I'm also not sure about the price, it might have to be based on activity (pay per hour) or a price higher than $200 per year. For now we'll first wait how the situation develops and what will cause the biggest problems.

One possible business model is charging for speciality machines with OSX or Windows on them.