| Here are the cases you need support: - instance needs to be force stopped, that doesn't always work in the AWS console, you have to open a support case - scaling things up: s3 buckets that get sudden amounts of traffic need to be manually partitioned, ELBs as well - they have more logs on the backend you can't see: ELB logs aren't complete for example, they have more detailed logs only support has access to - RDS failovers: determining if a RDS failover was due to a maintenance period or a hardware problem - SNS/SQS errors: 5xx from SNS/SQS due to backend issues you have no control over - Accidently used the official CentOS AMI? Oops, that AMI is "locked" and doesn't let you mount the image on another instance to get your data, you have to use support to get them to remove market codes - New instance types don't alway boot correctly, this happened with i2s, they'd just fail to boot sometimes - Accidently use CloudFormation to deploy your stacks? Lots of support tickets to fix all the backend problems with that, but at least Terraform solves that now :) |