[mzarate06]

Understood on the difference between being personally unresponsive vs. an infrastructure disaster. I should've been more clear; I've edited my original reply.

Code escrow is in fact what we're looking at. I guess part of my question intended to hear more about how outlining and negotiating that process went. E.g. I'm curious what objections or sticking points may have been encountered, from either side, when approaching the agreement to make a copy of the product accessible to the customer (in certain circumstances).

Hopefully it's straight forward and non-interesting, in which case I'd have no further questions.