[takno]

I've never got much use out of AWS support for single-server installations, and my natural inclination is just to let things ride or work around them anyway. Once you are committing yourself to SLAs, and you've hired someone a bit shoutier to keep operations running they will suddenly find a lot more things to call up and try to get fixed, or at least get a story on why they went wrong and what we can do to mitigate. As you start to spend the sorts of money where the Enterprise support is economical it gets very useful indeed, with people to call who can actually chase down problems and make things happen.