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by JumpCrisscross 3709 days ago
In New York, I started seeing a marked deterioration in Uber's driver quality, for UberX as well as black cars. Two minute ETAs would turn into ten as turn after turn to where I was got blown past. This more and more frequently culminates in the driver calling me and asking me to meet them a block and a half away.
2 comments

This is made worse by drivers accepting rides when they're headed away from you on a 1-way road (which are everywhere in NYC). I've spent more time waiting for them to turn around and finally pick me up then it took to get to the actual destination. The app should disallow acceptance if the driver is pointed away from the requesting passenger.
Ugh, I live next to a freeway in Seattle and see drivers accept while driving 60 miles an hour past me. It is infuriating - the "nearest driver" algorithm absolutely needs to be based on a real-time routing system and not something so inaccurate as distance.
I've been on one side of Lake Union and had drivers on the other side try to pick me up. Sorry, no, that's just not gonna happen in a reasonable amount of time.
I just wish that both firms would fix their mapping data. Both insist on picking me up and dropping me off around the corner from my front door. This is not a crazy street or anything. Two way next to two way.

The data is so mind boggling bad that I seriously doubt the self driving car will ever come to be. The mapping data is accurate, but the systems insist on sending drivers to the wrong spot. How are you going to tell the self driving car where to actually go?