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by abawany 3716 days ago
Customer responsiveness by the parent company is a big factor too, IMO. I was a user of both Uber and Lyft with a mild preference for the former. One day, for some reason, their credit card system was declining my specified card and there was no way available to contact them to get this fixed. I fired up the Lyft app and was on my way shortly. I have used Lyft's Twitter channel when I have had issues and their response was swift, courteous, and effective.

Plus in the Central Texas area, all of the drivers that I have used who work for both TNCs indicate that Lyft treats them better than Uber.
1 comments
icebraining 3716 days ago
When was your experience? At least nowadays there's https://help.uber.com, support@uber.com and @Uber_Support. I've used the first regarding a promo that didn't work for my ride, and they refunded it fairly quickly.
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abawany 3715 days ago
It was last summer. In-app, there appeared no obvious way to contact them to get status on the payment problem. Changing cards did not work either, which lead me to the conclusion that the payment processing was at fault especially since the same card was working fine for Lyft.

I uninstalled the app shortly after and exclusively use Lyft now.

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