[skybrian]

I'm not getting what this is for. It seems to be something about automation around arbitrary people on the Internet giving you work to do. It seems like this is a flaw to get rid of? Email and bug trackers make it all too easy.

[madospace]

Partially I agree with you. This is to get rid of the hacks people do to work across organization wall.

Let me try to explain: A task is not just a text, it has context and history, and meta data. Unfortunately people use email for this which creates 100s of messages in a thread. Instead, if you keep single entity and keep updating it like you would do in any task management system, it will create better meta data and less headache to manage.

[skybrian]

Okay, but switching to a better issue tracker (for your needs) seems considerably more practical than solving data interchange between issue trackers.