[jurajpal]

Thanks for your feedback! We chose chatbot as the medium only after carefully talking to our target audience and testing some prototypes with them last summer. They loved it because Sure gave them 2-3 curated recommendations, rather than an endless list of Google search results. At the same time, you can always ask for more options and start comparing them.

We believe that even navigating between product comparison tables can be simplified with a simple conversation. Sure aims to be so personal that you can ask the bot to compare different options for you along the dimensions that matter to you.

And when it comes to product and even restaurant recommendations, I completely agree with you that images matter and we're really excited about what the new chatbot UI on Facebook Messenger allows us to do and this is just the beginning.