[henryzhang0304]

I am actually thinking about the issues and solutions in customer service. Here is my solution:

An app/website with functionalities like: 1. Stores accounts and passwords. Users' info is encrypted so we don't know it. Users can update those accounts and passwords at once. 2. For example, if user needs to contact Amazon customer service, we will do that for you. Just send us a voice message in our app describing the problem, we'll contact Amazon and get back to user with answers or solutions. 3. If multiple users experience same issue with a product, we will notify them and probably propose a group solution (contact manufacturers, lawsuit, etc.) on behalf of users.

This may sound crazy because it is actually asking users to hand over confidential info. But I believe it's achievable because: 1. I know there are algorithms that is already been invented for this encryption. 2. With good reputation, apps like Apple's Wallet is used by many people.