| If you're actually interested in the topic, here's an absolutely fantastic blog post on the subject: http://blog.statuspage.io/why-public-apologies-suck Some important bits: >4 PARTS OF A BAD APOLOGY - Justifying the offending actions or words. - Blaming the victim. - Making excuses. - Minimizing the consequences. >8 PARTS OF AN EFFECTIVE APOLOGY - You actually have to use the words I’m sorry. - Acknowledge that you messed up. (As in, “I take full responsibility for my words.”) - Tell the person how you’ll fix the situation. - Describe what happened, but without foisting the blame off on someone else. - Promise to behave better next time. - Make sure the person knows you know exactly how you hurt or inconvenienced them. - Much like the first rule, it’s important to use some version of the phrase “I was wrong.” - Ask for forgiveness. |