[tamar]

Let's not throw personal attacks at me (and the tongue-in-cheek "congrats for being promoted to executive!" comment). There's plenty of remorse and there's plenty of acknowledgment of mistakes here. That said, as we acknowledged elsewhere, we're responding to the matter across several different platforms and specifically say we're rushed in trying to get out some basic insights behind what happened and transpired. A more well crafted blog response for all to see (this time from the CEO) has been published to https://blog.namecheap.com/social-engineering-issue/

[kelukelugames]

It's a common practice. I don't see how it is personally offensive to you. My description was for the CIO and execs in general, yet you insisted they were for you. So maybe you should stop making tongue-in-cheek comments. In fact, I am moving my domains off of Namecheap because I don't think Namecheap is very good at handling customer relations, particularly on social media.

[tamar]

(the reply link didn't show up before, so I don't know if you saw my response posted right after this)

To be fair, your third edit was only for me. And that was the only comment I was replying to.

As I said, we are working to respond to hundreds of comments across dozens of platforms. I certainly respect your distaste in the more rushed responses in order to address all of the deluge, and that is why we were also simultaneously working on a longer and more thoughtful response that speaks for all of us at the company via that blog post (in a far more emotional tone).

It certainly is difficult to envision the challenges of responding to dozens of responses if you're not in our shoes. But I genuinely thank you for the feedback - and we're noting this (as well as the feedback all have been sent to date; a lot of that was factored into policy adjustment and our blog response) for handling it differently next time.