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by brudgers 3725 days ago
What do you see as your strategy for handling unsatisfactory transactions passing through the platform?

For example, items not as advertised, credit card chargebacks, or out right fraud?

1 comments

Like any marketplace we're employing a feedback system where users can rate/report transactions to combat dissatisfaction.

On top of that, when a user sells an item they must take a photo on the spot, not choose from their photo library. The photo is tagged with their username and date so the buyer is confident the item they're purchasing belongs to that particular seller.

Payments can only be sent/received using PayPal to start with since this is standard practise with our beachhead segment - Facebook Groups.

Authentication service - for items over a certain price we're looking to offer an authentication service where we can act as the middleman for the transaction. This way we can ensure premium goods are legitimate before sending them onto the buyer.

Of course, with marketplaces there's risk, however, we feel these steps will help to minimise this risk.