[SeanDav]

People make mistakes. The customer support person was probably just trying to be helpful and not fully aware of all the ramifications. This is unfortunate but presumably there has been some retraining.

Note: I have no direct or indirect relationship with Namecheap at all.

[teraflop]

Sure, but retraining doesn't change the fact that people make mistakes, so it doesn't really solve the problem at all.

[tamar]

Sure it does. People in positions like this are required to learn. If they repeat serious mistakes like this, they're not the right fit for the job.