[matthewdrussell]

I respectfully disagree. I'm here, along with Tamar, reviewing and considering each point posted. There's some good suggestions and we're listening.

The opposite of what I'm suggesting is that people - individuals/companies - do not look after their own backups. That's a dangerous precedent.

[peterwwillis]

Imagine you just lost two servers you can't replace, or you're a potential customer reading this thread, and are afraid of the same.

This is what they read as the company's response to this loss:

"Anyone with any self-managed server with ANY provider should always keep their own multiple backups. Dumbass."

Note the change I made at the end to reflect how some people [who are empathizing with someone who was attacked and lost their property] will interpret that statement. Did any of that statement help the situation at all? Did it help customers feel better? Or did it have the opposite effect? Would this be considered a good way to engender goodwill for your brand?

Now consider this reinterpretation of the statement:

"With self-managed servers, it is good best practice to keep multiple backups for yourself, no matter who your service provider is."