[TheSockStealer]

Agreed. However, is this messaged anywhere in your documentation or setup instructions? Do you provide instructions how how to set this up with a 3rd party or list of 3rd parties?

Although backups are #1 item on any list of best practices, making an easy, and tested, implementation method would be a good practice on your part.

[tamar]

Yep, it's said here: https://www.namecheap.com/support/knowledgebase/article.aspx...

[endemic]

When the product is an unmanaged VPS, I think certain assumptions can (hopefully) be made about the capabilities of the customer.