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by sveiss
3727 days ago
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The text code they list in the "if you have to call a support person" map one-to-one to the old hex codes, and a search on Microsoft's site will get you the hex codes quickly if you need them. The MANUALLY_INITIATED_CRASH from the screenshot is an 0xE2, for example. |
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My favorite is 0xDEADDEAD
A BSOD isn't interactive, the only thing you can do is search for the error code. Even if users copy down and type the hex code correctly (not at all a given), the search results might be a random ten year old blog post or information about a different version of Windows. The QR Code takes you to an official help page that gives updated, version specific instructions a normal computer user could follow: http://windows.microsoft.com/en-us/windows-10/troubleshoot-b...
I've troubleshot BSOD errors over the phone with relatives. Plain-text error message are a welcome improvement over hex codes.