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by pjc50
3729 days ago
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"Conversational commerce" has a critical problem: in whose interests is the bot operating? Is it an unbiased-as-possible purchase agent working on your behalf, or it is a salesman on commission? Will it route you to the best option or the one that makes the most money for its owners? How do you know? Currently the nearest thing I do to conversational commerce is Skyscanner and Digikey-style selective refinement. |
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