[prof_hobart]

Have you ever contacted Amazon about the delivery firms that you've had issues with? I contacted them on 3 separate occasions about CityLink - they refused to leave parcels either in my porch or with a neighbour and their nearest collection depot was at that time 3 bus journeys away in a different county.

After the third one, I said I would be cancelling my Prime if they ever delivered (or rather didn't deliver) again. I don't know if was coincidence or not, but I don't think I've had an attempted delivery from them since.

[buro9]

Yes, I have.

It has not resulted in any change. They prefer their own drivers, and these are what we have issues with.

We live in a high-rise, one of several, and have a concierge from 8am through to midnight. Even so, the items are seldom left with the concierge, and frequently we get "attempted delivery" when the concierge is on-duty and open or whilst we are in (no delivery attempt is made at all).

Sometimes the driver gets to our door and leaves the item without knocking. We discover the item the next morning as we head out to work. Which explains why so many items don't get through as next door to us is a drug dealer with a lot of their customers coming and going at all hours.

All we want to achieve is: put it through the letterbox or leave it with the concierge. Neither seems to be possible.

No amount of complaining to Amazon has resolved it, but shopping elsewhere means the Amazon delivery network isn't used and every item then ends up through the letterbox or with the concierge.

I can graph my non-digital orders for the last few years, I've gone from 5-10 orders per month 2 years ago, down to 1 order every 3 months last year.

The only thing I still order from Amazon are Kindle books, for everything else, I now look elsewhere first.

[ErrantX]

Delivery has gotten really bad. When they used DPD it was great, but really nothing to do with Amazon, DPD are just far and away the best UK courier.

Recently around me they switched to "Amazon logistics" which to me is code for "a man in a van we hired". All in all quality of delivery has dropped; I've got about a year of free prime because one delivery driver, delivering to an obvious business address, couldn't wrap his head around "work hours" and kept turning up at 7pm.

[busterarm]

I tried that with LaserShip.

LaserShip still gets my Amazon packages. After the last one, even with their "here have a refund" (after digging around trying to find a help/support contact on Amazon's page for 20 minutes), I stopped ordering off of Amazon completely. I've spent at least $20,000 on their site in the last 5 years.

LaserShip is universally reviled and has the worst complaints in the entire logistics industry. Amazon does not care. Amazon just cares who and where the lowest bidder is, and for small packages in Midtown Manhattan, LaserShip is it. If you don't live in a doorman building, you are fucked.