[dave2000]

I actually emailed Amazon asking for other couriers to be an option as I hate everything about royal mail. They "lose" loads of mail, they lie by posting "you weren't in" cards when I'm working from home all day specifically to receive a parcel and if you want to pick up a failed delivery you have to travel at inconvenient times to a hard to get to location. This was around the time Amazon dropped them for certain categories of delivery; I doubt I had much, if any, impact on their decision but it felt good. When I've used other companies I've literally been able to follow the van on a map on real time, and my heart always sinks when having ordered an item and clicked on the tracking button I see "tracking isn't available on this item" as it means royal mail will be involved. They only survive because of being a state monopoly which also benefits from junk mail which they require to stay a viable business.