[headconnect]

This is quite close to what happened with my first job, which was also my first experience with interviews.

The difference of course is that I didn't have the insight to ask the right questions, however that didn't pose a problem because the first thing the CEO said to me basically answered exactly this.

After two rounds with the person who would become my boss, I proceeded to the third round on one simple basis: I still had no clue about what the company actually did (information logistics. Obvious?). I also had no clear picture of what I would be doing, only generic expectations. So I proceed to the third round, sitting in the room with my headhunter (which was absurd in itself at the time), and the CEO opens the door, walks in, and exclaimed in frustration:

I fucking hate teflon heads.

At that point, I immediately knew this was the job for me, whatever it was. For me, at the time, only a few things were truly clear: this place had serious problems, the attitude of the management was not in line with that of the employees (seemed clear even without having meet a single individual), and there was a serious gap between the managements goal and the organization's ability to execute. To be honest, all that went on mainly in my subconscious, at the time I told myself that this place is in such deep shit that I can't possibly fuck it up any further.

It turned out to be the right call, the organization was blowing in changing winds, and the current (20) employees were doing their best to maintain business as usual rather than business as necessary. Due to the chaos and my initial understanding of the situation,i quickly progressed and ensured that whatever I did, I would be making clear and firm decisions in line with what was needed to achieve the main goals, regardless of whether or not it was my mandate to make those decisions or not.

I realize that this could all have gone the wrong way as well, I could be permanently suck implementing new customers in Cobol (new from scratch Cobol code in 2007), but instead I pushed for complete and fundamental change. Such is the path to architecture, led through example, confidence and communication.

For the rest of the interview, the CEO continued to deliver the same canned pitch of what the company did, with minimal interest, just wanting to sign and get it over with. That first sign of weakness was enough to predict what kind of troubles I would be facing. I went eyes open into a troubled organization, and stick with it for seven intense (but moderately happy/frustrating) years. Wouldn't trade that experience for anything, but at the same time I would never recommend that company as an employer to anyone. I now know that I can thrive in this kind of negative situation and improve it for everyone involved, do what would be a clear red flag to some seeking a simple happy path is an open invitation to me.

All in all an extremely rewarding adventure, filled with challenges of every type at every turn.

[Flenser]

Thank you for this. Beyond correctly identifying the situation you were walking into, what indications did you have (or could someone look for) that you would have the latitude to turn it around?

[headconnect]

Basically, if memory serves right, I based some of this on what I could glean from the organization's website. The company in question was a small (20 person) national/regional satellite of a larger (1500 person) multinational, daughter company of an even larger (30k) national/government corporation. To simplify, this is Europe, specially the Nordic region, so small national populations require their own footprint, and a massive player in one country may not be heard of in the neighbouring country.

From the website, I could clearly see that the company ambition wasn't anywhere near the reality I was presented (and even from there I couldn't quite grasp what they actually did, though to clarify with hindsight, information logistics basically entails accepting massive amounts of documents for distribution from large businesses, interpreting and transforming those to a destination format and layout, running distribution optimisation, and finally multi channel distribution to electronic archives, postal services, electronic invoicing, email, et cetera..)

Given the attitude of the CEO, it was clear he was painfully aware of the disparity, and I decided that the position I was being hired for had the potential to do something more should I be up to the task (though fairly clear that the CEO had given up on humanity in general and didn't have any idea of how to get out of the rut except doing more of the same to keep up with demand).

To be clear, this could all have gone terribly wrong, and if I hadn't spoken out of place at a few occasions, it would have.

Generally though, the first thing I consciously did to put myself in a position to gain the trust of the employees (which is always fundamentally critical in a transformation) was to clearly request that I start work early, in a low position. In my case, that meant working the floor of the print house, dealing with the Xerox dp180 printers and some Pitney Bowes enveloping machines. This was a menial area, relatively devoid of tech except the so called production control system which was a bastardized as400 running some of software from 1994 which had been repurposed to be the finance system at some point..

I think I would generally equate this to starting out in helpdesk or local it support for a few weeks. Absolutely invaluable.

Once progressed to my position proper, it was far easier for me to make correlations between production problems and related inefficiencies to systems design, maintenance, etc. Essentially I started asking questions no-one had asked before and started bridging the divide. Less than a year later,i had the mandate and ability to tear the whole system apart, causing the casualty of the most senior programmer there at the time (he didn't agree to anyone other than him touching his baby, so he left).

Long story short, in desperate situations where management have exhausted their known options, and are bound by higher powers, they will accept reasonably formulated and logical arguments - provided it actually solves THEIR problem. Stepping over the roadblocks above you to meet those issues face oh is a necessary part of that.