[andychase]

Yes.. but the problem is what if you need to manage data across a CRM as well as something like an ITSM?

For companies that are managing one specific type of data and that alone-- for example a support desk-- something like Zendesk works perfectly. Those aren't the types people this would be able to help.

It's the organizations that might do many different things at the same time-- maybe one or two people are managing customer requests as well as checking in and handling customer inventory with a special workflow. For example, at the University I worked for we whitelisted the MAC addresses of hundreds of customer devices using a special procedure that changed every couple months.

This tool would allow people to easily manage that work and keep that that workflow up to date. This would cut down on mistakes and make things go a lot faster.