Hacker News new | ask | show | jobs
by Matt3o12_ 3733 days ago
In the article, PayPal it's often mentioned that PayPal is generally disliked.

As an international customer, I prefer PayPal over giving them my credit card details. When entering my CC, there is a big risk that my data gets stolen (is the data truly securely transmitted, stored, and processed?). I know I can request a refund that any time with my bank but that is a big hassle. I have to write them a physical letter, and wait for a couple of days. During that period, my CC is blocked and I they will likely issue me a new credit card (which costs 10€). When paying with PayPal, I can report a fraud online or call them and they have been really quickly in responding (I have once not gotten a product and they were very quick in issuing a refund). Also, I feel way more comfortable using PayPal because I can see that the site I'm entering my information to is actually PayPal, and I have two factor authentication. Before I didn't have a CC, PayPal was the best solution because they would just withdraw the money from my bank account and they merchant would get their money immediately.

I can understand why PayPal is not a good choice for sellers (I've heard stories where PayPal blocked merchant accounts for a few months without giving them their money they had on PayPal, and refusing any new transactions). So, can you explain to me why PayPal is a bad/unpopular choice as a customer.

1 comments

Keep in mind that PayPal leaks lots of your personal information to the sellers, including full street address. Merchants don't even need to opt-in to get it, it's all provided by default for all purchases, even when there are no physical goods involved.
And yet 95% of all my purchases require a billing address, even if they we'll never ever send me a letter. Even better, some even check if the billing address is correct (they send it along with my CC# to my bank and my bank will decide what to do).
In Europe it's the law that you need to record the billing address (for 10 years) otherwise you can't obey the VAT laws.