[jandrese]

This is also where the majority of "PayPal sux!" type posts come from. People who get caught up in the hyper vigilant fraud detection stuff and get their account locked.

I have occasionally wondered how many of those foaming at the mouth tirades come from people who were actually scamming people and are angry that their take was locked away.

[comex]

As someone who went through PayPal hell a few years ago, I'd say there is a lot they could do/have done to improve their customer service without impacting their fraud protection capability. I experienced issues like being bounced between different phone representatives offering different explanations for why my account was locked, a slow and duplicative process of uploading scans of identification documents, etc.. Just saying.