[danieltillett]

The real problem is can you run your service with the quality of labor you will get as you scale. The reason you can offer fanatical customer service is your people are better than the average in the industry. It is very hard to scale labor quality.

[tsestrich]

That's a fair point, but it's so far down the road that for the foreseeable future it won't be a problem (at least for us). We're not under VC-backed pressure to grow at some unsustainable pace, so we can choose to bring on service providers at a pace that allows us to maintain quality. This definitely is a problem for the large on-demand companies out there, but that itself is part of a bigger problem where every startup thinks they need to be a billion dollar company (for many reasons)

[danieltillett]

The pressure to be a billion dollar company comes from the need for the investors to get a return on their money.

Rapid growth and quality are not normally compatible. I am glad to hear you have the freedom to grow at the right pace.