[woah]

I'm sorry to hear that, but I think in this case you can't blame the algorithm. If the customers want a gregarious driver, this is what they select for. It's similar to if you were in any service profession. For example, a bartender would be expected to be even friendlier.

[geofft]

Passengers also have Uber ratings. I read wjagodfrey's comment as talking about their passenger rating, not their driver rating.