[bastian]

Postmates Co-founder here:

1. We will bring this down over time, give us a few weeks. ;)

2. We have over 3,000 Plus merchants across the markets we're operating in. I can't think of a direct competitor who has more and we're adding many, many every week.

3. Our customer service has been suffering lately - this is a totally valid point. At some point we didn't catch up well enough with our growth. I'm personally working with the team and we're doing many things to improve this. I hope we can move the needle here soon.

[bluetidepro]

I appreciate the (quick) response, bastian! I do like the UX of Postmates, and I hope this subscription service ends up panning out well for everyone! I don't think I'm in that target market for the subscription service just yet, but I will be excited when I am! Hoping you can ramp up the CX side of things, too. Best of luck to you and your team!

[Artistry121]

I just used your service for the first time in Austin. I"m excited to see how it goes. The experience that I had through the online ordering portal my first time was near perfect. Wait time for delivery is acceptable too - although faster is always better.

This is a really tough industry to solve - particularly at the scale you are trying to solve it at - and managing growth concerns and the right markets to be in at the right time is really hard. Good job right now!