The guide is pretty good and definitely helped me get up to speed with HIPAA. The product, not so much. They had 10 days of downtime around Thanksgiving. Not a happy holiday for my team.
Nice report, sounds like a nightmare scenario. You seem to take care to don't mention any names of the used technologies/vendors even though the report specifically says they have admitted to misleading you. Is this because you have reached some kind of settlement with them?
Our Search API (all other services unaffected) experienced an extended outage last Thanksgiving affecting ~9.2% of our customers. This is the full incident report: https://drive.google.com/file/d/0B-CT1SxLwR31X293VXFCSll3Z1E...