[bliti]

But given all the Internet drama in the past years its the latest standard corporate approach to similar. Admit fault, apologize, and suck up to the supposedly offended. Its a product of the same environment the corporations have nurtured (people won't buy our stuff if we offend them so let's treat them all like special snowflakes).

Could they have anticipated how people would turn the bot into that? Probably. Who says this is not some data they wanted to acquire? I'd happily go through the technical gains with their team any day. Having all this real world input and seeing how the program reacted is such a goldmine of information.

Edit: I did not downvote you. Your point is valid.