[bko]

> The woman who laughed at me was one of these customers with very discerning tastes currently causing me a lot of anxiety... With “all my education,” as my family would say, two degrees and the student loans to show for it, I was nonetheless positioned only marginally better off than my grandparents, who ran errands and did other grunt work two generations removed from where I now stood.

I can't tell who the more entitled person is. The wealthy woman who believes she is entitled to have her discerning tastes met, or the author who believes she is entitled to work as an author regardless of her commercial success.

No excuse to treat people who work for you poorly, but I think the entitlement runs both ways.