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by relearn 3737 days ago
If you were developing a product, would you invest time, money, and research into a feature that (maybe) one or two percent of your users would utilize?
1 comments

Google already said in the above article that "only" 0.1% of its users get targeted by state-sponsored attacks (which by the way is about 500,000 users) - so why even bother building that then, by your logic? Clearly, just a waste of resources (probably the same for two-factor auth, Security Key, etc).

How many times have we heard companies "China has a 1 billion people - imagine if we only got 1% of that market with our product!". But we're talking about a feature of a product here, not an entire product that only gets 1% of a market's userbase.

0.1% here, 1% there, another 10% over there - all of these features add-up to create a great product that everyone loves because of the aggregate of features but also because of that "one" feature they love individually.

Another thing to remember is that the enthusiasts are the market-builders. You can't just win with a product that surveys well with 80% of the market. I don't think most of the phone or smartphone customers in 2007 wanted a touchscreen phone. Probably (well, literally, actually) only 1% of the market wanted it then.

Also, we don't know how important this feature could be to gain Google more trust. Telegram for instance has gotten promoted as a private messenger that uses end-to-end encryption - and yet its end-to-end encryption isn't even enabled by default (so same scenario that I was talking about), while its "normal" encryption is probably worse and less secure than what Google uses for Hangouts.

I'd argue that Google implemented it because they don't want their product to be implicated in a high-profile attack; if someone disappeared because their Gmail credentials were phished, it could easily blow back on Google and contribute to a perception that Google services are fundamentally insecure.

It might be a harder sell to implement E2E crypto, although perhaps the same argument might apply some day. The notifications are probably just low-hanging fruit.