[parasubvert]

Steve Jobs never said that, or at least it's easily to misinterpret. Here's what he said:

"But in the end, for something this complicated, it's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them." (Businessweek, 1998)

The point is that Apple is VERY concerned about what customers want, and listen to customers, and usually achieves that through an engine of incremental improvement once the product is out there. They just don't believe in a focus-group approach to new products.

Secondly, the current internet meme is that Apple needs to slow down and make their products more stable. Yet we still want our innovation "drug hit" from their announcements. This is hard to balance.