| I see a lot of complaints about how Amazon dealt with this customer. I will tell you story from other end - I sell few private labeled products via Amazon as a third party seller. I had instances where people return supplement bottle with reason "Do not match description on website". Bottle is unopened, picture is exact picture of the product, description is the same. The only reason for return is - "Changed my mind", but it will cost $5.5 to ship back in that case, that's why "Not as described". As a result this costs amazon few bucks for return shipping, it costs me few bucks for "pick and pack" fees. So do not assume automatically customers are always right. There are people who takes advantage of it. We all need to work together: 1) sellers needs to listen to customers and bring high quality product 2) amazon needs to weed out sellers with poor quality of service 3) amazon needs to weed out buyers who either take advantage of the system, or just never learn a lesson about "if it look cheap, it is probably a junk" (and this is because buyer can take an advantage) 4) buyers - be responsible and think about consequences of you actions. And not blame everybody else. Also, try to work out with amazon/seller - there is no shame in reaching out and explaining problems. Most likely you problems will be solved. Only via such iterative way whole ecosystem can grow into convenient and efficient thing of tomorrow. |
Then, what happens is that new sellers enter the market and undercut you...until they figure out they are losing money.
The trouble is, there's no end to the pipeline of new sellers :)