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by endlessvoid94
5965 days ago
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He's not arguing the web isn't important. He's saying that for a TON of people, they don't need to use it personally, and see no reason to put in the (sometimes) massive amount of effort to learn how to use the web. Their lives go on just fine without their direct involvement. Also, it is useless to cry "How terrible that so many people don't understand! What a failure!" -- The only failure here is the failure to make software just as intuitive as older technology. For someone who never uses the web, Google is the only option because of it's incredible simplicity. It takes a non-web savvy person quite a while to parse something like Facebook or Amazon. I'm amazed at the narrow view that so many people (seem to) have. |
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Further, saying that the failure lies in the fact that we need to "make software just as intuitive as older technology", is just hilarious. Since when is "older technology" intuitive? Simple, sure, but intuitive? It's not like the natural state of an old-fashioned phone call is fraught with complexity, and that phone companies have won a major victory by wrapping them in a simple user interface. You just call, then you're done. If that's intuitive, I assure you, it's accidental. And have you ever sent a letter before? What's intuitive about addressing an envelope, or styling your letter accordingly? What's intuitive about stamping it and sending off? We've been doing it forever, but that doesn't make it natural.
What you want to say is that we should be making software a simple and familiar as older technology. But at what cost? I love my smart phone, and as far as I'm concerned, it's about as close to being as simple as it can get, while still implementing all these features I like. I'm not switching to a Jitterbug any time soon. Sure, it's intuitive, but it's also simple. My phone is intuitive and functional. That's a win for me.
The fact is, at the end of the day, progress is made by breaking the norm. I don't want to go back to the simplicity of old phones; I don't want to look everything up at a library; I don't want to do everything the "old" way. But with these leaps in progress, a lot of people have been left behind.
Yes, that's a problem. Yes, that's a failure.