[lftl]

Having done some work for a local credit union, I can tell you that yes people do actually do a google search for their bank to get to their online banking.

One item to consider is that a large portion of these people probably have google as their homepage, so they don't "go" to google, it's just he most conspicuous box when they fire up their browser.

[vashthestampede]

Yeah, that's true. My inlaws though, they have Yahoo! set as their homepage, then go to google to get to a web address. I asked them why not just set it to google, and they said they liked having news and weather on the homepage to check out first. I tried to show them you can do that with google too, they just weren't going for it.

[misuba]

People hate change a lot more than they hate inefficiency!