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by tmd83 3741 days ago
Yup. I have never had much luck with support except sort of some big known problems or something where you can afford a lot of time. Most of the time you end up figuring out the problem or a workaround long before it gets pushed to some real engineer. And even when you diagnose the problem partially they will simply ignore you and ask rota questions and 5 days later give you the solution you have come up with in case they come up with one.