why would this in anyway end the scandal? so because the NSA didn't give in to your request you can go break security protocol and put people's lives at risk?
Saying NO is exactly not doing their job when there are numerous alternatives to their provided computer. The secretary of state must be able to communicate with others, period. Since they couldn't figure out a proper solution (and from the article it sounds like they didn't even try/ignored her/insulted her) they left the secretary of state without a means to communicate. I'd say that's criminal, negligent, and certainly not doing their jobs.