[ncallaway]

> In the email, we encourage people who believe their app is within the bounds of acceptable use cases on Twitter to contact us directly, and provide a link to do so.

As many others have pointed out, the e-mail from Twitter in the blog post absolutely does not state this. I add my voice to the chorus of others asking if there is an alternate e-mail, or if you and Twitter truly believe the e-mail in the blog post ever made this statement.

> The owner of this app elected to blog publicly about the situation before contacting us, which is unfortunate.

Again, joining in the chorus of voices, I want to ask why it was unfortunate that the developer made a public statement that his service would be ending? In the correspondence with him it was clearly stated "On Thursday, April 21st we will remove this elevation from your account" (contradicting your claim that you "asked them to clarify what they're doing"). I would argue that the developer has the responsibility to notify their audience that the service is going to be shut down at that time.

Why is a public response anything but appropriate given the content of the e-mail that Twitter sent to him? If the situation you describe here is truthful, then don't push blame onto the external developer when the e-mail didn't come close to communicating what the Twitter team thought it did.