[cookiecaper]

>It's 2016 for crying out loud, there's no reason I should need to fill out a form and have a sales representative call me for something like that.

Sure there is. The reason is that they want to guess how much money you'll be willing to pay and have your sales rep charge you that.

[mindcrime]

Oh sure, I know why they want to do it that way. But the sad thing is, they could do price differentiation even in a purely self-service model. It's not a perfect analogy, but look at something like AWS - no sales-person there, but customers price themselves into different segments based on what they sign up for and use. I can't help but think Twitter could accomplish their pricing goals without needing a human in the loop on their end.