[abritinthebay]

Simply put - your "template mail" is terrible.

If what you just said is what it the email meant to communicate then it fails at every level. Please don't try to shift the blame for Twitters poor communication to the recipient because they "elected to blog publicly about the situation".

The "situation" is entirely created by Twitter.

Twitter has a (recent) history of terrible communication with developers and it would not surprise anyone if what seemed to be the case WAS the case. If it is NOT the case, as you say, then you really need to improve your company communication.