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by pwinter28
3744 days ago
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It's really important to have a plan for this. We were not prepared and got blindsided and it took basically the whole teams effort for a couple of days before we systematized it. Here is a direct quote from the guy who set up and manages our customer service system "be meticulous but also efficient". The best platform we've used is "Front" also a YC company. Clean and super fast interface. |
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