[jenniferDewalt]

Thanks for signing up! We definitely have some work to do with the on boarding flow and documentation, especially around Tickets. Glad to hear you were able to figure it out! :)

A Ticket is a place where you can link together multiple GitHub Issues that doesn't sync with GitHub itself. The Ticket tracks the status of those issues and updates it's status as the issues are worked on. This works great for bug reports that need multiple tasks completed in order to be resolved, for example.