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by SimonPStevens 3757 days ago
Thanks for the reply Jarrod. It's good to know my data is safe for now. I'm continuing to run restores of all my other old devices.

The biggest problem here was the communication. The email I got said "...this device has been removed from CrashPlan Central". That's a pretty scary thing to receive. Had it instead said "...will be removed in 60 days", with follow up emails every week, and perhaps daily in the last few days before deletion that would have been much more reassuring and informative, and I would have had the time to check everything was in order before the deadline. It's far better to send too many emails warning a user about a deletion than it is to send too few.

While those backups are old, and I probably do have all the files I need from them, I certainly wouldn't like it if they were deleted without me being able to check through to make sure there is nothing important left.

I appreciate that I was caught in a small test group, so hopefully you'll have these kind of issues ironed out before too many other people see it.