A customer checks in and is given a towel with a customer specific RFID attached. If at the point the customer checks out and the towel is not in the room, it is assumed to be missing or stolen.
Er, no. Have you been to a hotel? They don't normally give you a single towel for your entire stay. The hotel changes the towels every day. Bulk RFID scanning during laundry lets them keep track of how many towels have gone wandering and individually track how many times specific towels have been laundered, which is probably useful information for managing towel quantities in bulk. I don't think tracking down and identifying individual towel thiefs is generally the idea, though I guess you can detect towels in places they are not meant to be (such as in their suitcases on the way out of the lobby).